How will jury duty help your business? Who loves jury duty? What’s not to love, right? Just think of the networking and interesting people you will meet. It’s fun, convenient, and the pay is great. NOT! Most people would not agree. In fact, when you mention jury duty, it never seems to be a positive […]
How valuable are your customers? Who is your Robert Plant? Which is more important? A new customer or a long-term customer? Do you treat each differently? Remember the days of business when people were more focused on driving sales than customer service? Business’ had strict return policies, short return windows, a receipt was required. If […]
How do you control 30,000 customers? If you’re Bon Jovi, it’s pretty easy. A few months ago my good friend, mentor, and keynote speaker coach Mike Rayburn invited my wife Jana and I to celebrate his birthday at the Bon Jovi concert in Las Vegas. Nice invite, right? I reference Bon Jovi in my Opportunity Rocks Keynote about his […]
Have you ever been to a Las Vegas show, experienced a keynote event, or heard and introduction like: “Ladies and Gentlemen please welcome the one and only…………….only to find out they really were not “the one and only”? Or maybe you’ve heard a similar keynote speaker or you’ve seen entertainment acts that reminded you of someone else? What does the one and […]
Change is good, but transformation is even better. I saw this sign in the Minneapolis Airport returning from my last keynote of the year in Cincinnati. Have you looked back in the past year at your life or business to see which one you have created? In a nutshell, Change fixes the past and Transformation […]
It’s the most wonderful time of the year, right? The New Year symbolizes new beginnings, new resolutions, new budgets, new sales meetings to kick-off, new goals, new dreams, new visions, new year’s resolutions.………. STOP. I ask you to think about this: Is what you really need a new resolution or a new revolution? People may […]