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How Jury Duty Helps Your Business

How will jury duty help your business? Who loves jury duty? What’s not to love, right? Just think of the networking and interesting people you will meet.  It’s fun, convenient, and the pay is great. NOT!

Most people would not agree. In fact, when you mention jury duty, it never seems to be a positive conversation; typically, someone has a great story of how they got out of their responsibility. I received my call for duty a few weeks ago. At first, I was tempted to postpone, cancel, blow off or even get a Dr’s note. Then, the little voice inside told me to suck it up and embrace it. Man, was I glad I did! I got up early that morning and picked out some conservative clothes, (which is difficult for me to do) grabbed my computer, some snacks and headed to the courthouse. After parking and walking a few blocks toward the entrance, I began to see the amazing characteristics of people heading to the same place as me. (Seems like the lawyers all shop at the same store) As I entered the building and stood in line at the metal detector, someone had forgotten to take their metal objects out of their pockets, lines began to form for the elevators and counter where traffic violations are paid. Once inside the holding room with the other potential jurors, someone who looked important gave us a speech, played a video, showed us how to check in, and how to not make the judge angry. Then they said something and it really struck a nerve with me. “It’s your constitutional right to a trial. It’s one of the privileges of being an American. With those rights comes responsibility.” Boom, Mic Drop!! I thought about that for a second, and then realized it’s that way with just about everything. The constitution allows us to do just about anything. To work for someone, start our own business, get married, be a husband or a wife, to be a father or a mother. To be as rich and successful as we want to be. It is one of the privileges of being an American and with those rights comes responsibility.

So most of us will do just about anything to protect our family, our marriage, freedom of speech, freedom of religion, our business, and to a certain degree even the business of someone we work for. So why are we so down and out about jury duty? Why do some make up bogus or lame excuses to get out of it? Some of the examples I heard-  One guy said he had to pick up his wife from the airport. One said he was going to propose that day. One said she didn’t like people, and one even said they don’t agree with the law.

So what does jury duty have to do with business? What a great band inside the courthouse. One of my chapters of Opportunity Rocks compares your business or team to a band, how important it is for your band to have the same dream or vision, to surround yourself with “like minded” people, create and drive the change and not be afraid to take the necessary actions to get things done.

Even as a keynote speaker in Las Vegas or anywhere in the world that I may speak there are three key elements to keeping the band running smoothly. First, put the band first. Steven Tyler of Aerosmith said, “As good as I am, I am nothing without my band.” He knew the band came first.  Second, honor everyone’s unique abilities and contributions.  It doesn’t matter if you’re the judge who is the drummer setting the tone and pace for the rest to follow, or the attorneys who would serve as the rhythm section to start to make the song come together, or the bailiff and court reporters who would be the bass players. The bass players don’t always get noticed but the song would be pretty lame without it. 

Don’t forget the voice or lead singer, who would be the county court clerk briefing the audience of fans and sending out the summons.  The problem is this great band is trying to give someone a fair trial, but the fans are not always loyal. By fans I mean the citizens called to serve. In order for the system to work, we all have to be on board and committed.  Just like in business! Your company or team is only as good as the weakest link. So if you want to make your sales goals, deliver a quality product, or offer the best customer service, then you need to make sure your team is engaged, committed, and motivated. As a motivational speaker, I believe you cannot manufacture motivation, but you can unleash it. That’s the secret of being a business rock star, and that’s what we help teams and businesses do. Find and unleash their inner rock star. It’s your duty, right, and obligation to play full out in everything you do. Even jury duty in the courtroom, or the jury duty that you sometimes have to do as a business owner or employee. You need to make your uncomfortable zone, your comfort zone. When you get better your teams will become better. When your teams get better your customers get better and more loyal. Just like we have to protect our judicial system so that everyone who is entitled to a fair trial gets one, so must we protect our business, our family’s and our rights. So the next time you get a jury duty summons in the mail, ask yourself, would I want to work for someone or have someone working for me that is willing to make up lame excuses or lie? Would I want them working for me or with me? What you do in your personal life reflects your business life, and vice versa. A true rock star gives his all no matter what, and if something gets in the way, the show doesn’t stop, you find a way to keep on going.

My name is Marvelless Mark and I approve this message. Please like and share this post but more importantly stop complaining and own it.

Marvelless Mark Kamp is a keynote entertainer who works with companies who want killer openings and closing keynotes using the business secrets of rock stars.

 

 

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

Are You A Control Freak?

How do you control 30,000 customers?  If you’re Bon Jovi, it’s pretty easy. A few months ago my good friend, mentor, and keynote speaker coach Mike Rayburn invited my wife Jana and I to celebrate his birthday at the Bon Jovi concert in Las Vegas.  Nice invite, right?

I reference Bon Jovi in my Opportunity Rocks Keynote about his relationship with his band and how he continues to increase his fan base “aka customers” and reinvents himself.  However, his 2017 concert and record had a different feel to it.  Instead of putting on a high-energy rock show like in the 80’s and 90’s- he took us on a journey. It wasn’t long before he had all 30,000 of us mesmerized, engaged, feeling like he was our best friend and really cared about us.

 Keynote speakers want to be able to do that same thing to the audiences they speak to, but we usually only have about 4 to 5 minutes once we hit the stage to do it.  As sales professionals, we want our customers to become raving fans. Why?  Because we want more than just satisfied customers; we want loyal fans that will enthusiastically tell others about us, our products, or services. We want fans who think of us often, who will bend over backwards and put their reputation on the line with referrals and introductions. Boom, when that happens we spend less time selling and more time nurturing the relationships and watch the sales increase.

So what is the secret? Once again it’s not rocket science, It’s ROCK- IT science.
Number 1: Transparency. Bon Jovi shared some of their struggles they have been experiencing the last few years. He told stories about what inspired certain songs and what some of the lyrics meant, so when he performed them they meant something to us too.  We were on the journey, along side him.  He made reference to getting older and how that has affected their band.  He even said after a tease of some of their past hits, that he knew what songs they came to hear and promised to play them, but please listen to some of our favorites from our new record and what they mean to us and maybe you might connect with them too.

So, for our businesses we need to do the same. There are not any secrets anymore, so why pretend that there are. Be open and honest, share information of interest that they may not be expecting. Let them know the great things that are happening and why. What the challenging things and what you’re doing to overcome them. Depending on your level of relationship, you might even share some personal things. You never know when you might find something in common with that person and take the relationship to a whole new level.
Number 2: Likeability- this is key when you’re a Rockstar or a sales professional. I don’t care what kind of music you like, it’s hard not to like Bon Jovi. The guy has remained loyal to his neighborhood buddies in the band, he’s still happily married to his high school sweetheart, he supports many charities, treats his crew and band equally with respect, and the ladies seem to think he’s a good looking guy.  Did I mention he loves on his fans a lot? Hence, the long lines to buy Bon Jovi swag, sold-out shows, and the audience was engaged with their phone lights on all night. 

Okay, take a moment and ask yourself on a 1-10 scale for likeability- how would you rate? Or more importantly, how would your fans rate you? Do you smile a lot? Do you surround yourself with like-minded people? What does your family, team, or clients say about you to others?

When was the last time you ran a likeability test on yourself?  And remember transparency? You have to be sincere. Fans and customers are smart and can see right through you if you’re not. Just run a few Google searches on yourself and see who the Internet thinks you are. Don’t forget to check what images pop- up too.

Number 3: Hard working –Brain Tracy said, “Success comes before work only in the dictionary” Mic drop. In my opinion, Bon Jovi and Brett Michaels of Poison are two of the best and hardest working fan pleasers on stage. I performed with Brett on a private corporate show and man did he ever work the crowd. Even after his time was up and his agent was ready for him to leave, he shook every hand, posed for every picture, and thanked the crowd over and over again until the last person was gone. Bon Jovi did the same and his band did too. They connected with the bleachers as much as the people right in front. Even the section that looked at his butt all night, they would give love too. He treats every show as if it were his last. Did I mention they played for almost 3 hours? That also falls under the “always over deliver” category. When you go the extra mile, you will find you’re the only one there. Not just you, but your whole team or band too. It’s all part of the standing ovation formula. At the end, the lights came on, the crowd wouldn’t stop cheering, and the band members all hugged each other and came out for their bow.

I quote Gene Simmons in Opportunity Rocks as saying, “People say we are marketing geniuses, but if we take credit for anything, we listen to our fans”. In business, when you are 100% transparent, you honor and respect everyone’s contribution to the team, your work ethic is second to none, you listen to your customers, and you and your team will have a high level of likeability.  Watch your fan base grow and your customers will be working for you. This winning formula will also create distinction, which eliminates extinction… so let’s get ready to ROCK – IT!

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

PS. I am going to be transparent with you right now. Last year, 85% of my keynote speeches came from referral. I always consider it a huge compliment, blessing and gift when I receive them or someone sends them to my website. So please feel free to repost, share or forward this article to any and all who might appreciate it. Thank you and Rock On!