Imagine you are on top of the world. You’re playing all the big stages with sold-out stadiums, your fans can’t get enough of you and the crowd goes wild! Then one day it all stops. Your tour dates are canceling one by one and new ones aren’t booking. The next thing you know you’re back in… Read More >
driving change
Who Is Your Robert Plant?
How valuable are your customers? Who is your Robert Plant? Which is more important? A new customer or a long-term customer? Do you treat each differently? Remember the days of business when people were more focused on driving sales than customer service? Business’ had strict return policies, short return windows, a receipt was required. If… Read More >
