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Cancer Sucks – Time’s Running Out

Have you or someone you know ever been affected in some way by cancer? Many people have it and it sucks. But I’m certain it can put you in perspective on just how precious life is and the time left we have on this planet. Do you know the amount of weeks you have left? How many weekends you have left if you live an average life span? Well, think about this… in the United States the average age for a person to live is …….. That’s, …… weeks, or ….. weekends or ……. Days…..WOW! And for me at age 57 I only have….

I am in the business of helping people make a difference. Either in business with my rock star results driven business presentation called Opportunity Rocks, or through the serving and work we do at our church in Las Vegas called Verve. A church for people who don’t like church. We have a sign that says,”No perfect people allowed.” Check us out on-line, all or our rock star sermons are available on line.

What are you in business for? Well, what ever it is, time is running out. That’s if the law or averages are in your favor. I recently was asked for the second year in a row to emcee, entertain, and be the auctioneer for the 37 annual American Cancer Society Gala in my hometown in Missouri. It’s a major event for the small city of Cape Girardeau. The committee is made up of local volunteers from working moms, to Dr’s wives, and a local college sorority, just to name a few. The whole community shows huge support for this event. They bring a flare of Las Vegas to town for a few hours. They also honor a local cancer survivor who actually used the services provided. It’s a lot of blood, sweat, and tears! A lot of stress and a few choice words, but in the end they raised over $150,000.

So what is my point? That the one thing we all have an equal amount of is time. What kind of value do you put on it? How much is your time worth? How much of it do you waste on family feuds? Or spend being mad at your friends? How about the time spent on TV show’s binge watching? Or turning down opportunities to serve and help others in need. Mother nature has been pretty mad the last couple of months. Our country is divided instead of united over petty stuff  that people will probably forget in a few months. Or until the next drama fest comes along. Change your mindset today, flip the script of your life, start something that is exciting that will help someone change something. So many people blow it off by saying, “I am only one person.” But a viral tweet or post can be stated with just one click or share. When you have a lot of people all doing that same thing at the same time, all passionate about the same dream or a vision, that’s when the magic happens. That’s when you become a Bon Jovi, a Kiss, a Jay Z or Beyoncé.  That’s what it means to build a rock star team with a rock star dream. Building your fan base or Kiss Army that will follow you in battle. Will there be pain and suffering along the way? Probably. Will there be hardship and toil? Probably. Will if be worth it? Just ask any rock star of the cancer gala volunteer group and they will give you a HELL YA! We as humans are designed to love and to give, to help and to serve. Start some random acts of kindness today expecting nothing in return. Say yes and teach others to say yes, teach your children to say yes, your friends and neighbors to say yes. Wouldn’t you rather be on the stage then sitting in the cheap seats? What do you have to lose? Besides time. How much time do you have left?

 

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Dad, and believes in God. He works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars.

Get Unstuck When You’re In A Rut

No rock star has ever risen to fame by following a path free of challenges. The road to rock is paved with disappointments, setbacks, tragedies, and days where you’d just rather curl up in the fetal position and hide in your closet underneath your studded leather pants.

There are many “chords” or concepts involved in being a rock star that I share in my book, Opportunity Rocks, and my keynote experience. Some of these include: Pushing past fear to seize opportunities, Embracing your vision and committing to it, Developing a strong, Positive energy, and Surrounding yourself with the right people and the right relationships.

A recent Unstuck Happiness Conference reminded me of just how universal these chords are. Speakers shared stories of the experiences that threatened to break them, and the tools they used to overcome them. While you may never have lost a child, been homeless, lost your arms and legs to a flesh eating bacteria, or been molested as a child – you can still transform your life and your business by learning the strategies that helped get these speakers “unstuck”.  Here are a few rock star success takeaways you can use to rock your life.

Sheryl Green, a resiliency expert talked about the fear she had to face and overcome in order to leave her husband after he was arrested for soliciting a minor online. She experienced a deep depression during this time, but overcame it by facing her fears and living by the motto “Never Miss an Opportunity”.  She uses a technique called The Regret Hangover – not to be confused with the tequila hangover (does anyone have an aspirin?), focusing more on how she will feel if she doesn’t take action, rather than how afraid she is to take action. We all experience fear and doubt, but if you want to make it on stage and take the business world by storm, you’ll have to push past that fear.

When Judi Moreo decided to start her own business, Universal Models and Finishing School, she threw her life savings into it. With just $2000 to invest, and an economic downturn right around the corner, Judi learned just how essential it was to commit 100% to her vision. The road was rough, but through her determination, she built an empire and has dedicated her life to inspiring others to achieve their dreams. Are you 100% committed to your business? Are you shedding blood, sweat, and tears to make your dreams a reality?

Eddie Garcia loves to ask, “Can I give you hand?”. Not because he’s helpful (though he is). It’s because a few years ago, Eddie contracted a flesh eating bacteria. Doctors didn’t think he would survive… but Eddie was strong. He may have lost his hands and feet, but he didn’t lose his amazing spirit. Eddie shares his positive energy and his message of perseverance with the youth softball and basketball teams that he coaches. When you face a setback at home or at work, do you allow it to change your attitude or do you find a way to stay positive and inspire your team?

Conference founder, John Polish’s only daughter was born with a genetic disorder and only lived a few days, but her impact on John and the world can’t be ignored. John allowed himself to be a victim of his circumstances, but the experience inspired him to help himself and others get unstuck. In order to do that, he needed a partner. He met Dale Krause (Mr. Bucket List), a man dealing with colon cancer and dancing his way through chemo. Together, they founded the conference and connected with the other inspiring speakers who share their stories to help others overcome their circumstances.

All of these speakers changed their lives and became rock stars because they took action. Are you ready to learn why Opportunity Rocks?

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Dad, and believes in God. He works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars.

How Jury Duty Helps Your Business

How will jury duty help your business? Who loves jury duty? What’s not to love, right? Just think of the networking and interesting people you will meet.  It’s fun, convenient, and the pay is great. NOT!

Most people would not agree. In fact, when you mention jury duty, it never seems to be a positive conversation; typically, someone has a great story of how they got out of their responsibility. I received my call for duty a few weeks ago. At first, I was tempted to postpone, cancel, blow off or even get a Dr’s note. Then, the little voice inside told me to suck it up and embrace it. Man, was I glad I did! I got up early that morning and picked out some conservative clothes, (which is difficult for me to do) grabbed my computer, some snacks and headed to the courthouse. After parking and walking a few blocks toward the entrance, I began to see the amazing characteristics of people heading to the same place as me. (Seems like the lawyers all shop at the same store) As I entered the building and stood in line at the metal detector, someone had forgotten to take their metal objects out of their pockets, lines began to form for the elevators and counter where traffic violations are paid. Once inside the holding room with the other potential jurors, someone who looked important gave us a speech, played a video, showed us how to check in, and how to not make the judge angry. Then they said something and it really struck a nerve with me. “It’s your constitutional right to a trial. It’s one of the privileges of being an American. With those rights comes responsibility.” Boom, Mic Drop!! I thought about that for a second, and then realized it’s that way with just about everything. The constitution allows us to do just about anything. To work for someone, start our own business, get married, be a husband or a wife, to be a father or a mother. To be as rich and successful as we want to be. It is one of the privileges of being an American and with those rights comes responsibility.

So most of us will do just about anything to protect our family, our marriage, freedom of speech, freedom of religion, our business, and to a certain degree even the business of someone we work for. So why are we so down and out about jury duty? Why do some make up bogus or lame excuses to get out of it? Some of the examples I heard-  One guy said he had to pick up his wife from the airport. One said he was going to propose that day. One said she didn’t like people, and one even said they don’t agree with the law.

So what does jury duty have to do with business? What a great band inside the courthouse. One of my chapters of Opportunity Rocks compares your business or team to a band, how important it is for your band to have the same dream or vision, to surround yourself with “like minded” people, create and drive the change and not be afraid to take the necessary actions to get things done.

Even as a keynote speaker in Las Vegas or anywhere in the world that I may speak there are three key elements to keeping the band running smoothly. First, put the band first. Steven Tyler of Aerosmith said, “As good as I am, I am nothing without my band.” He knew the band came first.  Second, honor everyone’s unique abilities and contributions.  It doesn’t matter if you’re the judge who is the drummer setting the tone and pace for the rest to follow, or the attorneys who would serve as the rhythm section to start to make the song come together, or the bailiff and court reporters who would be the bass players. The bass players don’t always get noticed but the song would be pretty lame without it. 

Don’t forget the voice or lead singer, who would be the county court clerk briefing the audience of fans and sending out the summons.  The problem is this great band is trying to give someone a fair trial, but the fans are not always loyal. By fans I mean the citizens called to serve. In order for the system to work, we all have to be on board and committed.  Just like in business! Your company or team is only as good as the weakest link. So if you want to make your sales goals, deliver a quality product, or offer the best customer service, then you need to make sure your team is engaged, committed, and motivated. As a motivational speaker, I believe you cannot manufacture motivation, but you can unleash it. That’s the secret of being a business rock star, and that’s what we help teams and businesses do. Find and unleash their inner rock star. It’s your duty, right, and obligation to play full out in everything you do. Even jury duty in the courtroom, or the jury duty that you sometimes have to do as a business owner or employee. You need to make your uncomfortable zone, your comfort zone. When you get better your teams will become better. When your teams get better your customers get better and more loyal. Just like we have to protect our judicial system so that everyone who is entitled to a fair trial gets one, so must we protect our business, our family’s and our rights. So the next time you get a jury duty summons in the mail, ask yourself, would I want to work for someone or have someone working for me that is willing to make up lame excuses or lie? Would I want them working for me or with me? What you do in your personal life reflects your business life, and vice versa. A true rock star gives his all no matter what, and if something gets in the way, the show doesn’t stop, you find a way to keep on going.

My name is Marvelless Mark and I approve this message. Please like and share this post but more importantly stop complaining and own it.

Marvelless Mark Kamp is a keynote entertainer who works with companies who want killer openings and closing keynotes using the business secrets of rock stars.

 

 

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

Who Is Your Robert Plant?

How valuable are your customers? Who is your Robert Plant? Which is more important? A new customer or a long-term customer? Do you treat each differently?  Remember the days of business when people were more focused on driving sales than customer service?  Business’ had strict return policies, short return windows, a receipt was required. If you had an unhappy customer, No big deal you had plenty of others waiting in line. My, my how things have changed.  You are not only fighting over new customers but you are also doing whatever it takes to keep your current customers. That means you offer an excellent product or service and rock star customer service.  Or you end up saying farewell to your customer. So just how valuable are your customers? Priceless.

My amazing wife, Jana and I, recently celebrated our first wedding anniversary. We were shopping and decided to buy an anniversary plant. I named it Robert Plant after the band Led Zeppelin. We jokingly said, “As long as Robert is alive, so will our marriage.”  We put him in the trunk and did some more shopping. Keep in mind we live in Las Vegas and it was the end of summer. To our surprise when we arrived home Robert looked almost dead.  We freaked!  I immediately took him inside, gave him water and began talking to him. As each day went by, he continued to look more lifeless and dried up. I cut off the dead leaves, added plant food, more water and told him our marriage was at stake. He looked totally dead and Jana wanted to throw him out, but I said no! I believe we can save him and our marriage. Robert was brown and dried up. I had no more leaves to cut off. His stem was loose in the dirty pot. I kept watering and talking to him daily, Jana too. Approximately three weeks later, I was ready to accept reality and toss him into the trash. I picked him up, looked at him and said… “OMG Robert you’re back!” Way far down in the center of his dead brown stem was a tiny little piece of green leaf trying to push out. Robert was alive and our marriage was saved. I knew we were not out of the woods, but we had hope, new momentum and drive. 

I wonder how many of you dismiss customers as soon as something goes wrong with your product or service. Sure, you will make at least one or two attempts to make things right. But if the customer doesn’t respond do you say, ”oh well” or “next”, or do you “fight for the right to parrrrty” with that customer? Do you make the commitment to keep trying no matter what? Do you have a rock star attitude to never surrender, never give up? Do you continue to nurture the relationship, and keep communication open. Do you sincerely care what happens? Rock stars cannot afford to lose fans, just like you cannot afford to lose customers. Fans and customers are our lively hood. Treat them like gold. When you screw up, be honest, own it, and be 100% transparent. If they don’t respond positivity at first, “Don’t Stop Believing” that you can’t save the relationship. Do what ever it takes.

Companies now will take back just about anything no questions asked. You don’t have to tell little white lies about the product and why it doesn’t work or you didn’t like it. Just send it back. Some companies even take back items they don’t even sell just to keep the customer from going some place else. WOW! That is showing how important customers are. If you’re a service company, make it right, save the day, go the extra mile. Always over deliver. When you consistently make it your mission statement or part of your culture to over deliver, you won’t have to worry about customer service.

Now which customer is more important, the old or new? They are equally important. Never take advantage of a long-term relationship. One of the lessons I learned many years ago, I would discount and go way out of the way to acquire new customers. My loyal customers and long term fans that I knew would book me no matter what. I would raise my price and ask more of them instead of giving them more. Shame on me! These were my loyal fans and followers. They should be getting constant VIP treatment. Volume discounts, first priorities because they are your best source of advertising. Your power referrals, your base. The people you can count on in a slow economy. I am so grateful that I turned that attitude around. Unfortunately, it cost me a couple great accounts. But I know now, always over deliver for everyone equally. The cool thing about this story is that it’s exactly what I teach from my Opportunity Rocks Keynote and book. Music is a business just like yours. Turns out it’s not rocket science, It’s ROCK-IT science. And what’s even cooler, these rock star principles of success work for personal relationships as well. A successful marriage or relationship takes a lot of TLC, nurturing, communication, transparency, a never surrender never give up attitude.  The bible says,” Love thy neighbor as thyself.” Just change the word neighbor to customer. “Love thy customer as thyself”, what a great mission statement! I wish you much customer and fan building success!

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

 

PS. Robert Plant is still alive, thriving and we see each other everyday. Opportunity Rocks!

 

Are You A Control Freak?

How do you control 30,000 customers?  If you’re Bon Jovi, it’s pretty easy. A few months ago my good friend, mentor, and keynote speaker coach Mike Rayburn invited my wife Jana and I to celebrate his birthday at the Bon Jovi concert in Las Vegas.  Nice invite, right?

I reference Bon Jovi in my Opportunity Rocks Keynote about his relationship with his band and how he continues to increase his fan base “aka customers” and reinvents himself.  However, his 2017 concert and record had a different feel to it.  Instead of putting on a high-energy rock show like in the 80’s and 90’s- he took us on a journey. It wasn’t long before he had all 30,000 of us mesmerized, engaged, feeling like he was our best friend and really cared about us.

 Keynote speakers want to be able to do that same thing to the audiences they speak to, but we usually only have about 4 to 5 minutes once we hit the stage to do it.  As sales professionals, we want our customers to become raving fans. Why?  Because we want more than just satisfied customers; we want loyal fans that will enthusiastically tell others about us, our products, or services. We want fans who think of us often, who will bend over backwards and put their reputation on the line with referrals and introductions. Boom, when that happens we spend less time selling and more time nurturing the relationships and watch the sales increase.

So what is the secret? Once again it’s not rocket science, It’s ROCK- IT science.
Number 1: Transparency. Bon Jovi shared some of their struggles they have been experiencing the last few years. He told stories about what inspired certain songs and what some of the lyrics meant, so when he performed them they meant something to us too.  We were on the journey, along side him.  He made reference to getting older and how that has affected their band.  He even said after a tease of some of their past hits, that he knew what songs they came to hear and promised to play them, but please listen to some of our favorites from our new record and what they mean to us and maybe you might connect with them too.

So, for our businesses we need to do the same. There are not any secrets anymore, so why pretend that there are. Be open and honest, share information of interest that they may not be expecting. Let them know the great things that are happening and why. What the challenging things and what you’re doing to overcome them. Depending on your level of relationship, you might even share some personal things. You never know when you might find something in common with that person and take the relationship to a whole new level.
Number 2: Likeability- this is key when you’re a Rockstar or a sales professional. I don’t care what kind of music you like, it’s hard not to like Bon Jovi. The guy has remained loyal to his neighborhood buddies in the band, he’s still happily married to his high school sweetheart, he supports many charities, treats his crew and band equally with respect, and the ladies seem to think he’s a good looking guy.  Did I mention he loves on his fans a lot? Hence, the long lines to buy Bon Jovi swag, sold-out shows, and the audience was engaged with their phone lights on all night. 

Okay, take a moment and ask yourself on a 1-10 scale for likeability- how would you rate? Or more importantly, how would your fans rate you? Do you smile a lot? Do you surround yourself with like-minded people? What does your family, team, or clients say about you to others?

When was the last time you ran a likeability test on yourself?  And remember transparency? You have to be sincere. Fans and customers are smart and can see right through you if you’re not. Just run a few Google searches on yourself and see who the Internet thinks you are. Don’t forget to check what images pop- up too.

Number 3: Hard working –Brain Tracy said, “Success comes before work only in the dictionary” Mic drop. In my opinion, Bon Jovi and Brett Michaels of Poison are two of the best and hardest working fan pleasers on stage. I performed with Brett on a private corporate show and man did he ever work the crowd. Even after his time was up and his agent was ready for him to leave, he shook every hand, posed for every picture, and thanked the crowd over and over again until the last person was gone. Bon Jovi did the same and his band did too. They connected with the bleachers as much as the people right in front. Even the section that looked at his butt all night, they would give love too. He treats every show as if it were his last. Did I mention they played for almost 3 hours? That also falls under the “always over deliver” category. When you go the extra mile, you will find you’re the only one there. Not just you, but your whole team or band too. It’s all part of the standing ovation formula. At the end, the lights came on, the crowd wouldn’t stop cheering, and the band members all hugged each other and came out for their bow.

I quote Gene Simmons in Opportunity Rocks as saying, “People say we are marketing geniuses, but if we take credit for anything, we listen to our fans”. In business, when you are 100% transparent, you honor and respect everyone’s contribution to the team, your work ethic is second to none, you listen to your customers, and you and your team will have a high level of likeability.  Watch your fan base grow and your customers will be working for you. This winning formula will also create distinction, which eliminates extinction… so let’s get ready to ROCK – IT!

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

PS. I am going to be transparent with you right now. Last year, 85% of my keynote speeches came from referral. I always consider it a huge compliment, blessing and gift when I receive them or someone sends them to my website. So please feel free to repost, share or forward this article to any and all who might appreciate it. Thank you and Rock On!