Top 9 Ways to Improve Sales Performance

You know that when the quarterly or yearly numbers are in and the books are examined, the success of the company will fall on your shoulders as well as your team’s. You want to please the higher-ups with sales performance, but with a constantly changing economic environment and a sales team made up of different personalities, it can be a challenge motivating them to produce.

How do you educate and inspire your team to improve their work performance to improve their sales?

Fortunately, there are 9 steps you can take today to help build up your team and unleash their inner rock stars.

1. Set Goals

Madonna once said, “The self-confidence one builds from achieving difficult things and accomplishing goals in the most beautiful thing of all.”

Having goals is important in life and business because it gives us something to work towards and the ability to know when we are accomplishing what we are meant to do. Though it may seem contradictory, there is freedom in structure and your employees will appreciate knowing exactly what is expected of them.

Communicate Sales Goals

Do your team members know what their sales goals are or do you leave them reaching and striving for nothing? When you set clear goals and share them with each team member, your employees will be happier and more driven to produce.

Involve your team members in the goal-setting process as they’ll be even more engaged when they have a say in what is expected of them.

Do you Have a BHAG?

Every team should have a BHAG – a big hairy audacious goal which represents the very best outcome for your organization. This doesn’t mean that you can’t have smaller more attainable goals along the way (and you should), however, little satisfaction comes from achieving a goal that you know is within reach. The true excitement, the true rock star feeling, comes from crushing something you had no idea if you could ever accomplish.

Your team might even surprise you with the BHAG they are willing to take on.

2. Celebrate Success… and Failure

“Don’t be afraid of failure – embrace that too. Dare to fail. If you never fail, you’ve never taken risks, and that’s no way to take on this life.” – Richie Sambora, Bon Jovi

Chances are that you take the time to celebrate successes (if not, it’s time to start!), but do you celebrate the failures? Do you take the time to recognize your employees for stepping out of their comfort zones and trying something new? You should. Even when they fail.

When you not only embrace failure but celebrate the courage required to strive for something bigger, you give your employees the permission and the encouragement they need to grow.

3. Utilize Sales Metrics

Management guru Peter Drucker once said, “You can’t manage what you can’t measure.”

Incorporating the use of sales metrics into your business will help you to measure every aspect of your sales performance. This allows you to see what is and isn’t working, and to adjust accordingly. It also gives members of your sales team a more concrete idea of how their performance measures up to others on the team, and to the goals.

4. Improve Your Sales Meetings

Most employees consider meetings to be a waste of their time. However, when run properly, sales meetings can offer valuable insight into the processes that are in place, the challenges that are arising, and the benchmarks that are (or are not) being met.

In order to make the most out of your meetings:

  • Set a time limit for the meeting as a whole and for each member to give their report.
  • Keep a positive atmosphere based on the opportunity to improve rather than disappointment with unmet expectations.
  • Create an environment where employees feel safe sharing not only their wins but their difficulties as well.

5. Focus on the Customer

If your sales team believes that their goal is to sell a product, set them straight. Their primary goal should be to serve the client no matter what your company produces or provides. While it may seem counterintuitive, focusing on the customer instead of the numbers will actually improve the numbers.

You can shift your focus to the customer by:

  • Understand their customer journey: Identify each touch point they’ll encounter along the journey. This will give you insight into the challenges they may encounter along the way so you can adjust to create ease.
  • Ask for feedback: If you don’t learn what you are doing wrong, you can’t improve.
  • Learn about your customer: Instead of diving into what you can do for the customer, ask them what they need – and listen!

“Knowledge speaks, but wisdom listens.” – Jim Hendrix

6. Be Problem and Solution Focused

When your team members make a sales pitch, do they lead with the features of the product or service, or do they lead with the benefits?

Remember that you are in the business of solving problems. When you train your team to design their proposals, make sure that you focus on the pain points your product solves rather than the actual products. When your potential customer feels heard and understood, they are more likely to purchase.

7. Encourage Networking

Potential customers are not sitting outside your office just waiting to find out what you have to offer. They are, however, out in the community. Your sales team should be as well. Encourage your team members to visit networking events, attend conferences and trade shows and join organizations like your local Chamber of Commerce.

The more time they spend in the community and the more relationships they build, the higher the likelihood that they will meet potential clients and brand ambassadors.

8. Provide Regular Feedback and Encouragement

Sales team meetings are important, but they should never replace one-to-one feedback. If an employee only receives feedback during quarterly or even annual reviews, they won’t have the guidance necessary to improve. Schedule weekly or bi-weekly meetings to discuss their goals, processes, challenges, and anything else that may influence their sales success. Much like the sales team meetings, these should be kept positive and focused on what they are doing right and how they can improve, rather than harping on what is being done incorrectly.

Marvelless Mark® tells his clients that you have the power to inspire, encourage, and unleash your team’s inner rock star.

9. Motivation and Education

Does your team have the skills to implement your vision and reach that BHAG?

Often times, employees want to succeed and further the company’s goal, they just haven’t been given the tools to do so. A fully educated employee will have the confidence and the know-how to take the company to new heights. So how will you support them?

When you hire a motivational speaker or trainer to present to your team, they will introduce a new (outside) perspective to your employees, teach them actionable steps that they can implement the very next day, and provide the motivation your employees need to rock their sales. What would your bottom line look like if you had a fully prepared, inspired team of salespeople?

Improving work performance, increasing sales, and ultimately affecting the bottom line can be a challenge for any company. However, when you follow these 9 steps which include: setting goals, celebrating failure, and educating and motivating your team, you will bring out their inner rock stars and achieve your wildest dreams.

“Dream until your dreams come true.” – Aerosmith

Mark Kamp® aka Marvelless Mark® works with organizations who want their teams to achieve immediate rock star results. A Keynote Speaker/Entertainer/Author, Husband, Father, and child of God, his primary message, “Opportunity Rocks®” gives attendees a fresh new perspective on Sales, Marketing, and Employee Performance. Fun and engaging, Mark combines the success secrets of your favorite rock stars with just the right amount of entertainment to transform your employees into business rockstars. Learn more at www.OpportunityRocks.net.

Is Your Success Real or an Illusion?

Have you ever questioned the line between illusion and reality? Billy Riggs straddles this line every day. A master magician, illusionist, spellbinding entertainer, friend and colleague. Billy uses magic and humor to tackle the most important topics in business and personal development, showing audiences that the roadblocks standing between them and their goals are just an elaborate illusion of the mind.

There’s a term in the magic world called “Presto Chango!” (Fast Change), and it’s a skill every business needs to master. The Magic of Innovation is necessary to survive, yet sometimes our leadership behaviors squash it before it can bloom.  Billy exposes the “Grand Illusions” that lurk in the subconscious mind that destroy our creativity and prevent us from growing and adapting in a changing environment. His Magic Formula for Mastering Change shows us how a good attitude, accepting your position as victor (instead of victim), and seeing the opportunity in change will help you adapt and stay ahead of the crowd. 

Extraordinary leaders can accomplish extraordinary goals. Yet the world is full of mere bosses who seek to externally motivate workers with carrots and sticks instead of inspiring them from within. Such a true leader is a rare gem. Your bosses can become leaders and Achieve the Impossible by destroying the illusions that stifle your growth and by teaching how to lead from a place of inspiration.

Good Customer Service has become the norm, the baseline necessary to operate in our society. “Good” is no longer “good enough” to earn loyal customers and set your business apart from the rest. In order to wow your customer and keep them coming back for more, you need to elevate your standards to what Billy Riggs calls “Positively Magical Service.” You need to create a magical experience and a memory that sticks with the customer and keeps them coming back for more.

“Attitude” has become a buzz word in the business world, but few realize just how important it is. Negativity is a disease that poisons the well of the organization and your minds. It destroys motivation, morale and, eventually, your bottom line and your self-worth. Harnessing the power of self talk allows you to shift your mindset to success. A Positively Magical Attitude (PMA) is contagious, spreading throughout your organization to improve performance, reduce turnover, and decrease absenteeism among your employees.

Successful Sales are a result of shattering the psychological glass ceilings you put in place for yourselves. These illusions destroy your self confidence and limit your ability to sell and propel your organizations forward. Positively Magical Selling is achieved when you listen to your customers, focus on the benefits to your customer instead of the features of your product and most importantly, when you believe in yourself.

If you are ready to uncover the “Grand Illusions” that prevent you from excelling in work and in life, Billy Riggs can teach you the magic of success. Dubbed the “Dr. Phil of Magic,” he will tap into your subconscious mind, bust through the roadblocks preventing success, float your bookkeeper in the air, and declare you officially “disillusioned.” For a message of hope and inspiration, you will leave inspired to excel and master your own illusions.

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Father, and child of God. He works with organizations who want their teams to achieve rock star results. He does this in a fun and engaging way using the success secrets of rock stars and the right amount of entertainment.

 

Do You Get Paid to Play?

Do you get paid to play? Is your company’s mission statement also your mission statement? Does it have anything to do with you having fun?  What if you added the word fun to your mission statement or your company’s vision?  Would that make a difference in your culture? Would it make a difference in how you interact with your customers or associates? Your boss? Your employees? Your family? Would it make you want to jump out of bed and go to work or go to play everyday? Think about it. From a very small infant what are you programed to do? Play! We play as a baby, we play at school, and we played in college.  Some of us a little more than others. So why wouldn’t you naturally just want to play at work? Guess what rock stars love to do? PLAY. But not just on stage! They play at home, and they play hard. But they play with a purpose. Their play is in alignment with their D Chord. They have big unreasonable DREAMS. They have Dreams or a mission statement of their company. They have a rock star mindset. Great leaders play with a purpose and lead their teams to do just that. They have a rock star mindset. That is when Opportunity Rocks. But what does that look like? It starts with a small shift in the way you think. Shift happens. Change the way you think, change the way you feel. Or in this case, change the way you think, change the way you play. To help that shift to happen here are three action items you can do.

  1. Re-write your mission or vision statement. Making it clear, laser focused, meaningful and add the words play or fun to it. If you are going to spend over 8 hours a day, 5 to 6 days a week, 50 weeks a year, and 30 to 40 years of your life doing something wouldn’t you rather have fun doing it? Refuse to grow up.
  2. Re-write your company’s mission or vision statement. Make it clear, more purposeful and work in the words- fun and play. Then take it up the ladder to whoever has the power to change it. Sell them on your idea. Do your homework first. Show them the research of how company’s productivity and employee and customer engagement goes up with companies that have a “play with a purpose” culture. Companies that have a rock star mindset.
  3. Just do it. Thank you Nike. Play your A Chord and take immediate action everyday. If your company doesn’t buy into it at first, be a rock star and break the rules. Pretend they did and just start doing it on your own. Share it with other team members and watch it spread. Excitement is contagious. That’s when the magic really happens and you drive change instead of change driving you. Marvelless Mark said, “Rock stars drive change not ride it.” Eventually someone will notice.

Maybe you’re saying, “easier said than done”, or “we are not allowed to have fun at work”. Says who? Is it a written policy? Let’s pull a Mike Rayburn and say, “What if?”. What if you could play with a purpose? What would it look like? What would you say, do and act like? Isn’t that worth a shot? If you’re dedicating such a large chunk of your life to something let’s make it fun. Research shows people learn and perform better when their having fun. If you don’t love your job, then love why you do it. Thank you Tony Robbins. Find a way to have fun.

If you don’t make sacrifices for the things you want, the things you want become the sacrifices. I challenge you to start thinking like a rock star. Look for ways to play with a purpose at work and at home. This stuff works great for relationships and families too.

Please share and repost this article. Let’s Rock Change!

 

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Father, and child of God. He works with organizations who want their teams to achieve rock star results. He does this in a fun and engaging way using the success secrets of rock stars and the right amount of entertainment.

Dropping the F Bomb

’Tis the season that people are dropping the F-Bomb, a lot. Either at work or at home. Have you noticed an increase of the F-bomb around you?  We can only hope so. All great leaders and speakers drop the F-bomb frequently.  By F–Bomb I mean FORGIVENESS.

A couple of years ago our pastor from the church our family regularly attends called VERVE did a series called “dropping the F-Bomb”. It received a lot of attention and a high amount of openings because of the title. But the whole foundation of the series was about forgiveness. Forgiveness when someone wrongs you, forgiveness when someone makes a mistake, forgiveness when someone hurts us, forgiveness for just about everything. That’s what God and Jesus did. No matter who or what you believe in, history would show that God and Jesus were great leaders for a lot of reasons. The two main ones are Love and Forgiveness. The cool thing is, you can’t really have one without the other. But let’s talk about Forgiveness in the work place. People are more sensitive about things today than they ever were. Things move and change faster than ever. It’s easy to get tired, overwhelmed , stressed and offended.  But don’t worry, it’s not just you, it’s just about everyone. Forgiveness can help and it goes both ways. A president, CEO, Executive Vide President, Directors, Managers, all the way down to the teams that actually get the work done need to practice dropping the F-bomb daily.

Maybe you said something a little too harsh; maybe you behaved inappropriately. (There’s a lot of that going on these days) Maybe you busted your butt on something and didn’t get the praise your were expecting. It just doesn’t matter, but you have to get into the habit of both Forgiving those you have wronged and receiving or accepting forgiveness.  Most importantly you have to forgive yourself.

Here’s why. Life is too short and it’s just not healthy. People die from stress.  Stress at work is a huge issue. It’s one of the topics I teach and speak on when doing training seminars for Pryor Learning Systems and Career Track. In the Opportunity Rocks business, it’s like that one bad apple in the band or team that if they are not properly dealt with will infect the whole team.  It’s like having your anchor in the water when you’re trying to move your ship forward. It’s extra drag. So here’s your holiday challenge, F.. …..it.  Just F……. it. Forgive it. Don’t confuse forgive with forget.  But just let it go. If you’re a true leader, you will check your ego at the door every day, and ask for forgiveness to those you have wronged.  Checking you ego at the door is one of the rock star success secrets we speak of in my book Opportunity Rocks (which by the way would make a great gift to the music lover, business rock star, or leader in your life.) If you were someone who was hurt, wronged, or offended, you have to be the bigger person and forgive those who you feel have wronged you.  It’s simple enough but not always easy. But like any great habit, you have to be aware that it needs to be done, and then just say it. Say it again, and again. After a few times you will notice how a big weight has been lifted off your shoulders. The boat is moving faster and smoother. The band or team is playing better, longer, stronger and having fun again.  The more you do it the better you will feel, perform, and people will be more willing to follow you. 

I remember years ago before I got into the keynote speaking and motivational speaker business, I had a friend I had mentored in the entertainment business. I taught him my skills, some of my trade secrets and the next thing I knew he was using them in his own show behind my back. He didn’t even give me credit for them. And when I confronted him, he denied it. I was crushed, mad and hurt and separated myself from him for years.  After learning about the 12 step program from an AA friend I sponsored, I thought to myself, who can I try this process on to test it? Boom, my ole entertainment friend.  So I prayed on it, and finally made the call. I asked for his forgiveness too. We became friends again, have hung out a few times and he have even booked me on a couple of keynote speaking gigs.  Besides all of that, I felt like a new person. I was freed from a prison. I loved the feeling so much I eventually went through my whole list of people who have wronged me and people I had wronged and started dropping the F-Bomb. You still have to be aware it’s not always easy, but it’s the greatest holiday gift that you can give, receive or both. So my challenge for you is to give the gift of the F-bomb this holiday season to as many people as possible. One way we can both help each other is to just share this post on as many sites and media avenues as possible. Forward or share to as many friends, partners and associates as possible. After all, Opportunity Rocks when you drop the F –Bomb.

PS. This stuff works at home too!

 

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Dad, and believes in God. He works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars.

Cancer Sucks – Time’s Running Out

Have you or someone you know ever been affected in some way by cancer? Many people have it and it sucks. But I’m certain it can put you in perspective on just how precious life is and the time left we have on this planet. Do you know the amount of weeks you have left? How many weekends you have left if you live an average life span? Well, think about this… in the United States the average age for a person to live is …….. That’s, …… weeks, or ….. weekends or ……. Days…..WOW! And for me at age 57 I only have….

I am in the business of helping people make a difference. Either in business with my rock star results driven business presentation called Opportunity Rocks, or through the serving and work we do at our church in Las Vegas called Verve. A church for people who don’t like church. We have a sign that says,”No perfect people allowed.” Check us out on-line, all or our rock star sermons are available on line.

What are you in business for? Well, what ever it is, time is running out. That’s if the law or averages are in your favor. I recently was asked for the second year in a row to emcee, entertain, and be the auctioneer for the 37 annual American Cancer Society Gala in my hometown in Missouri. It’s a major event for the small city of Cape Girardeau. The committee is made up of local volunteers from working moms, to Dr’s wives, and a local college sorority, just to name a few. The whole community shows huge support for this event. They bring a flare of Las Vegas to town for a few hours. They also honor a local cancer survivor who actually used the services provided. It’s a lot of blood, sweat, and tears! A lot of stress and a few choice words, but in the end they raised over $150,000.

So what is my point? That the one thing we all have an equal amount of is time. What kind of value do you put on it? How much is your time worth? How much of it do you waste on family feuds? Or spend being mad at your friends? How about the time spent on TV show’s binge watching? Or turning down opportunities to serve and help others in need. Mother nature has been pretty mad the last couple of months. Our country is divided instead of united over petty stuff  that people will probably forget in a few months. Or until the next drama fest comes along. Change your mindset today, flip the script of your life, start something that is exciting that will help someone change something. So many people blow it off by saying, “I am only one person.” But a viral tweet or post can be stated with just one click or share. When you have a lot of people all doing that same thing at the same time, all passionate about the same dream or a vision, that’s when the magic happens. That’s when you become a Bon Jovi, a Kiss, a Jay Z or Beyoncé.  That’s what it means to build a rock star team with a rock star dream. Building your fan base or Kiss Army that will follow you in battle. Will there be pain and suffering along the way? Probably. Will there be hardship and toil? Probably. Will if be worth it? Just ask any rock star of the cancer gala volunteer group and they will give you a HELL YA! We as humans are designed to love and to give, to help and to serve. Start some random acts of kindness today expecting nothing in return. Say yes and teach others to say yes, teach your children to say yes, your friends and neighbors to say yes. Wouldn’t you rather be on the stage then sitting in the cheap seats? What do you have to lose? Besides time. How much time do you have left?

 

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Dad, and believes in God. He works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars.

Get Unstuck When You’re In A Rut

No rock star has ever risen to fame by following a path free of challenges. The road to rock is paved with disappointments, setbacks, tragedies, and days where you’d just rather curl up in the fetal position and hide in your closet underneath your studded leather pants.

There are many “chords” or concepts involved in being a rock star that I share in my book, Opportunity Rocks, and my keynote experience. Some of these include: Pushing past fear to seize opportunities, Embracing your vision and committing to it, Developing a strong, Positive energy, and Surrounding yourself with the right people and the right relationships.

A recent Unstuck Happiness Conference reminded me of just how universal these chords are. Speakers shared stories of the experiences that threatened to break them, and the tools they used to overcome them. While you may never have lost a child, been homeless, lost your arms and legs to a flesh eating bacteria, or been molested as a child – you can still transform your life and your business by learning the strategies that helped get these speakers “unstuck”.  Here are a few rock star success takeaways you can use to rock your life.

Sheryl Green, a resiliency expert talked about the fear she had to face and overcome in order to leave her husband after he was arrested for soliciting a minor online. She experienced a deep depression during this time, but overcame it by facing her fears and living by the motto “Never Miss an Opportunity”.  She uses a technique called The Regret Hangover – not to be confused with the tequila hangover (does anyone have an aspirin?), focusing more on how she will feel if she doesn’t take action, rather than how afraid she is to take action. We all experience fear and doubt, but if you want to make it on stage and take the business world by storm, you’ll have to push past that fear.

When Judi Moreo decided to start her own business, Universal Models and Finishing School, she threw her life savings into it. With just $2000 to invest, and an economic downturn right around the corner, Judi learned just how essential it was to commit 100% to her vision. The road was rough, but through her determination, she built an empire and has dedicated her life to inspiring others to achieve their dreams. Are you 100% committed to your business? Are you shedding blood, sweat, and tears to make your dreams a reality?

Eddie Garcia loves to ask, “Can I give you hand?”. Not because he’s helpful (though he is). It’s because a few years ago, Eddie contracted a flesh eating bacteria. Doctors didn’t think he would survive… but Eddie was strong. He may have lost his hands and feet, but he didn’t lose his amazing spirit. Eddie shares his positive energy and his message of perseverance with the youth softball and basketball teams that he coaches. When you face a setback at home or at work, do you allow it to change your attitude or do you find a way to stay positive and inspire your team?

Conference founder, John Polish’s only daughter was born with a genetic disorder and only lived a few days, but her impact on John and the world can’t be ignored. John allowed himself to be a victim of his circumstances, but the experience inspired him to help himself and others get unstuck. In order to do that, he needed a partner. He met Dale Krause (Mr. Bucket List), a man dealing with colon cancer and dancing his way through chemo. Together, they founded the conference and connected with the other inspiring speakers who share their stories to help others overcome their circumstances.

All of these speakers changed their lives and became rock stars because they took action. Are you ready to learn why Opportunity Rocks?

 

 

 

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Dad, and believes in God. He works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars.

Are You An Impersonator Or A Copy Cat?

Imagine someone wants to impersonate you. What would they say? What would they wear? How would they act? Who would they hang out with? Would you be flattered or offended?  I attended an Anthony Robbins seminar and he said, “If you want to be successful, find someone who has achieved the results you want and copy what they do and you’ll achieve the same results.” Seems simple enough. Before I started my career as a keynote entertainer/keynote speaker,  I traveled the world as a corporate entertainer.  And part of that entertainment included impersonating certain characters. Such as, Austin Powers, Elvis, 80’s rock stars and many others. I tried to impersonate people that I admired, or who had accomplished great things. After the decision was made I would study the character, watch movies, videos of that person, and research scripts of their famous catchphrases. I would then practice and rehearse, and practice and rehearse, and practice and rehearse. As we teach in Opportunity Rocks, I would do this so much so that when I hit the stage, I felt that I was that person and I wanted the audience to feel it too.

An old acting coach told me that once you’re in character or costume to never break that character. As long as there were people around, you were in character. I have a friend who was a flight attendant for private jets. She shared a story with me about a time Tom Hanks was her passenger. And the whole flight he kept talking really funny and in a weird accent. She didn’t know why, so she asked him, “Why are you talking like that?” And he answered, “You’ll find out soon enough, Jenny.” It was about a year later that the movie Forrest Gump came out.

My point is this, if you are starting out in business, or you’re part of the sales organization or you’re making a plan to achieve your goals, or you’ve already accomplished your goals and it’s time to set new unreasonable goals, or when you don’t know where to start, find someone who has already achieved what you want to do, and impersonate them. It’s not rocket science, it’s ROCK-IT Science. If you can actually have a conversation with that person, be in a position to ask them questions, pick their brain, or better yet, have them be a part of your mastermind group, then you just received your standing ovation in advance. Who knows they might even agree to become a mentor. My keynote speaker friend Patricia Fripp says, “The answer is always no, unless you ask. Just be respectful of their time and do more listening then talking.”

So what is a copycat? The dictionary says: a copycat may refer to a person that adopts, copies, imitates, mimics, or follows the same thing as someone. Sounds like there is a fine line between an impersonator and a copycat. But for business purposes my definition is this;  To impersonate someone that is where/who you want to be, you have to have respect for what that person has accomplished and how he/she achieved their success. You approach with integrity, respect, and don’t steal their intellectual property.  They inspire you to be a better person in business and at home. You ask for permission in some cases. Who knows they may give you more then you ask for. Most successful people have done the exact same thing and love to pay it forward. A copycat to me is someone who approaches unethically with the intention to deceive. They actually rip the person off word for word. They are sneaky about it and do not give the proper credit to the person for their intellectual property. They are a rip off artist.

So, back to my original question, “What would it look like if someone impersonated you?” The cool thing is that you know you are doing something right or headed in the right direction if people are. Opportunity Rocks. Rock On!  “Marvelless” Mark Kamp

Please share and repost this article and let’s Rock Change.

“Marvelless” Mark Kamp is a Keynote Entertainer/Keynote Speaker, Author, Husband, Dad, and believes in God. He works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars.

Are You Balanced In Business Or Life?

Imagine getting on a plane and you’re the only passenger. How weird is that! Some may think awesome, I can sleep! Others may find it too quiet or creepy. Your creator or whom ever you believe in made you to be social, to interact, to connect or to Love. That can’t happen when you are by yourself. When you think about the time we have on this earth compared to eternity, it’s pretty dog gone short. So why wouldn’t you take advantage of every opportunity possible to connect and love as many people as possible?

Well a lot of things get in our way. The two biggest: work and fear.  Fear of rejection, making a fool of ourselves, or just speaking out loud. But when you let these fears over take you, you lose control or lose out on opportunities. So if work is one of the factors that gets in your way of love and connection, and you are a driven person, you are probably short changing yourself and missing opportunities.

As a keynote speaker or keynote entertainer as some people call me, I have the privilege of traveling a lot.  Back in the day I was one of those guys who would find my seat, curl up to sleep, or dive into a movie or book. Can you relate? Until a few years ago when one of my coaches shared with me all of the opportunities I was missing out on by being a hermit.  The person sitting next to you could be your next gig, your next best friend. They may know someone you know, they may share knowledge that could change or help you in some way. They might even be your next love connection. Or vice versa, you might have information or a story that could be life changing for them. A pay it forward missed opportunity.  If you don’t fly a lot, then maybe you’re like this at work, a restaurant, club or other places where there are lots of people. While traveling to Orlando to speak at a conference, I was fortunate enough to receive my first class upgrade. Sitting next to me was a nice looking older woman who was giving off a really positive vibe. So I asked the standard ice-breaking question that we all know the answer to, “Where are you headed?”  “Orlando” she said with a smile. “Where are you from?”, I asked. “Atlanta. I’m heading to the World Championship of Volleyball to see my Granddaughters’ compete”. I didn’t know there was such a thing, but since I love to interview people, I started firing questions off to her. She had ordered a drink and was ready to talk. I could see how she lit up and I wanted to make sure that I was her best seat companion ever.

Before the flight was over I found out that she has been married 5 times, two of the same men twice. She had worked most of her life in the telecommunications business. She supported most of her husbands, had a son who became her priority and she was moving on through life. She asked if I have ever heard of a Rockin’ Blues player named “Joe Bonamassa. “I think I have”, I replied. “ My guitar playing buddy Mark Werner from Missouri is a fan of his.” She went on to say how she became a fan by hearing his music on a bus tour in another country and now follows him around the country. So I said, “You are a groupie”.  Her son retired at age 50 after inventing some sort of software and then selling it. Now he is a full time volleyball dad. I also found out that the Red Rock Amphitheater has 322 steps to the bottom.  I don’t know about you, but I love to here stories like this. It restores my faith in America and the American Dream.  Yes we have a lot of challenges in this country, but it is still the greatest country in the world. Challenges are what make us grow in life and at work, so if you want our country to grow, we must have them too. As I sit on a plane to Tampa with my awesome, amazing family on this 4th of July, I want to thank all the men and women of this country around the world that sacrifice daily for us to have this freedom and daily opportunities to succeed. Also to those who have given their lives. You have a duty, obligation and responsibility to your creator, (who ever you believe that to be). Personally. I choose to believe my creator is God and he wants us to be our best every day. “For me – it’s to be the BEST husband, father, Christian, and speaker I can possible be.” Do you do your best every day? Do you encourage your team and family to do their best everyday?  Do you choose love over fear?  Do you even know what your best is or what your goals are?

So where am I going with this for you?  If you make life or success your duty, obligation and responsibility you are at rock star status. Rock Stars play full out all the time. That’s how you win. That’s how you win big, sell out arenas. That’s how you win consistently. It’s a commitment. What plays a key factor in this for you is Love. You have to love what you do and who you do it with. If circumstances do not currently allow you to love what you do then love why you do it. Or whom you are doing it for.  That may mean paying it forward, trying to always be in a positive mood, helping out strangers, and yes talking to strangers on the plane.

Marie is one of my new friends and fans of Marvelless Mark. I told her about my book Opportunity Rocks and gave her a signed copy. I shared stories with her about my touring career, when I headlined at the Venetian at Las Vegas, and my current speaking tour. We exchanged information right as the wheels touched down.

Two weeks ago I received an email from Marie that brought a smile and tear to my eye at the same time. It went like this:

Marvelless Mark,

I read your book the next day.  It was incredible.  How can I order copies????  I have to say reading the book made me realize I was married to five men, not just because they were losers, but they had no goals in life.  I always had a goal, working and taking care of my son.  Although I no longer work, your book made me realize that although I embrace each day as a gift, I need some goals!!! Leaving Orlando, I was on my way to the airport and saw a helicopter and realized I have never flown in one.  As a result I am going to book a helicopter flight around Atlanta!!! I think you are now vacationing with your family in FL. Hope all is well with you and you have fun.  My phone number is 770-xxx-xxxx and I guess you can see my email is ……………….. Hoping you will send that photo you took of us.  Please let me know how to get books.   Marie

Marie purchased 7 books to share with friends, is not afraid to embrace life daily, set goals, play full out, and be her best everyday. Why ? Because she is a rock star. She gets it. Even at her age and being retired. Did I mention she was a two-time cancer survivor of lung and breast cancer?  She makes some of us younger peeps look like whining little babies. Thank you Marie for being you, sharing with me, and being a rock star role model to many.  Opportunity Rocks and you just proved it.

Please share and repost this article and let’s make changes together. 

Marvelless Mark Kamp is a Keynote Entertainer who works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars. Mark love’s what he does and wants to share his love and passion of rock star success with the business world.

How Jury Duty Helps Your Business

How will jury duty help your business? Who loves jury duty? What’s not to love, right? Just think of the networking and interesting people you will meet.  It’s fun, convenient, and the pay is great. NOT!

Most people would not agree. In fact, when you mention jury duty, it never seems to be a positive conversation; typically, someone has a great story of how they got out of their responsibility. I received my call for duty a few weeks ago. At first, I was tempted to postpone, cancel, blow off or even get a Dr’s note. Then, the little voice inside told me to suck it up and embrace it. Man, was I glad I did! I got up early that morning and picked out some conservative clothes, (which is difficult for me to do) grabbed my computer, some snacks and headed to the courthouse. After parking and walking a few blocks toward the entrance, I began to see the amazing characteristics of people heading to the same place as me. (Seems like the lawyers all shop at the same store) As I entered the building and stood in line at the metal detector, someone had forgotten to take their metal objects out of their pockets, lines began to form for the elevators and counter where traffic violations are paid. Once inside the holding room with the other potential jurors, someone who looked important gave us a speech, played a video, showed us how to check in, and how to not make the judge angry. Then they said something and it really struck a nerve with me. “It’s your constitutional right to a trial. It’s one of the privileges of being an American. With those rights comes responsibility.” Boom, Mic Drop!! I thought about that for a second, and then realized it’s that way with just about everything. The constitution allows us to do just about anything. To work for someone, start our own business, get married, be a husband or a wife, to be a father or a mother. To be as rich and successful as we want to be. It is one of the privileges of being an American and with those rights comes responsibility.

So most of us will do just about anything to protect our family, our marriage, freedom of speech, freedom of religion, our business, and to a certain degree even the business of someone we work for. So why are we so down and out about jury duty? Why do some make up bogus or lame excuses to get out of it? Some of the examples I heard-  One guy said he had to pick up his wife from the airport. One said he was going to propose that day. One said she didn’t like people, and one even said they don’t agree with the law.

So what does jury duty have to do with business? What a great band inside the courthouse. One of my chapters of Opportunity Rocks compares your business or team to a band, how important it is for your band to have the same dream or vision, to surround yourself with “like minded” people, create and drive the change and not be afraid to take the necessary actions to get things done.

Even as a keynote speaker in Las Vegas or anywhere in the world that I may speak there are three key elements to keeping the band running smoothly. First, put the band first. Steven Tyler of Aerosmith said, “As good as I am, I am nothing without my band.” He knew the band came first.  Second, honor everyone’s unique abilities and contributions.  It doesn’t matter if you’re the judge who is the drummer setting the tone and pace for the rest to follow, or the attorneys who would serve as the rhythm section to start to make the song come together, or the bailiff and court reporters who would be the bass players. The bass players don’t always get noticed but the song would be pretty lame without it. 

Don’t forget the voice or lead singer, who would be the county court clerk briefing the audience of fans and sending out the summons.  The problem is this great band is trying to give someone a fair trial, but the fans are not always loyal. By fans I mean the citizens called to serve. In order for the system to work, we all have to be on board and committed.  Just like in business! Your company or team is only as good as the weakest link. So if you want to make your sales goals, deliver a quality product, or offer the best customer service, then you need to make sure your team is engaged, committed, and motivated. As a motivational speaker, I believe you cannot manufacture motivation, but you can unleash it. That’s the secret of being a business rock star, and that’s what we help teams and businesses do. Find and unleash their inner rock star. It’s your duty, right, and obligation to play full out in everything you do. Even jury duty in the courtroom, or the jury duty that you sometimes have to do as a business owner or employee. You need to make your uncomfortable zone, your comfort zone. When you get better your teams will become better. When your teams get better your customers get better and more loyal. Just like we have to protect our judicial system so that everyone who is entitled to a fair trial gets one, so must we protect our business, our family’s and our rights. So the next time you get a jury duty summons in the mail, ask yourself, would I want to work for someone or have someone working for me that is willing to make up lame excuses or lie? Would I want them working for me or with me? What you do in your personal life reflects your business life, and vice versa. A true rock star gives his all no matter what, and if something gets in the way, the show doesn’t stop, you find a way to keep on going.

My name is Marvelless Mark and I approve this message. Please like and share this post but more importantly stop complaining and own it.

Marvelless Mark Kamp is a keynote entertainer who works with companies who want killer openings and closing keynotes using the business secrets of rock stars.

 

 

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

Who Is Your Robert Plant?

How valuable are your customers? Who is your Robert Plant? Which is more important? A new customer or a long-term customer? Do you treat each differently?  Remember the days of business when people were more focused on driving sales than customer service?  Business’ had strict return policies, short return windows, a receipt was required. If you had an unhappy customer, No big deal you had plenty of others waiting in line. My, my how things have changed.  You are not only fighting over new customers but you are also doing whatever it takes to keep your current customers. That means you offer an excellent product or service and rock star customer service.  Or you end up saying farewell to your customer. So just how valuable are your customers? Priceless.

My amazing wife, Jana and I, recently celebrated our first wedding anniversary. We were shopping and decided to buy an anniversary plant. I named it Robert Plant after the band Led Zeppelin. We jokingly said, “As long as Robert is alive, so will our marriage.”  We put him in the trunk and did some more shopping. Keep in mind we live in Las Vegas and it was the end of summer. To our surprise when we arrived home Robert looked almost dead.  We freaked!  I immediately took him inside, gave him water and began talking to him. As each day went by, he continued to look more lifeless and dried up. I cut off the dead leaves, added plant food, more water and told him our marriage was at stake. He looked totally dead and Jana wanted to throw him out, but I said no! I believe we can save him and our marriage. Robert was brown and dried up. I had no more leaves to cut off. His stem was loose in the dirty pot. I kept watering and talking to him daily, Jana too. Approximately three weeks later, I was ready to accept reality and toss him into the trash. I picked him up, looked at him and said… “OMG Robert you’re back!” Way far down in the center of his dead brown stem was a tiny little piece of green leaf trying to push out. Robert was alive and our marriage was saved. I knew we were not out of the woods, but we had hope, new momentum and drive. 

I wonder how many of you dismiss customers as soon as something goes wrong with your product or service. Sure, you will make at least one or two attempts to make things right. But if the customer doesn’t respond do you say, ”oh well” or “next”, or do you “fight for the right to parrrrty” with that customer? Do you make the commitment to keep trying no matter what? Do you have a rock star attitude to never surrender, never give up? Do you continue to nurture the relationship, and keep communication open. Do you sincerely care what happens? Rock stars cannot afford to lose fans, just like you cannot afford to lose customers. Fans and customers are our lively hood. Treat them like gold. When you screw up, be honest, own it, and be 100% transparent. If they don’t respond positivity at first, “Don’t Stop Believing” that you can’t save the relationship. Do what ever it takes.

Companies now will take back just about anything no questions asked. You don’t have to tell little white lies about the product and why it doesn’t work or you didn’t like it. Just send it back. Some companies even take back items they don’t even sell just to keep the customer from going some place else. WOW! That is showing how important customers are. If you’re a service company, make it right, save the day, go the extra mile. Always over deliver. When you consistently make it your mission statement or part of your culture to over deliver, you won’t have to worry about customer service.

Now which customer is more important, the old or new? They are equally important. Never take advantage of a long-term relationship. One of the lessons I learned many years ago, I would discount and go way out of the way to acquire new customers. My loyal customers and long term fans that I knew would book me no matter what. I would raise my price and ask more of them instead of giving them more. Shame on me! These were my loyal fans and followers. They should be getting constant VIP treatment. Volume discounts, first priorities because they are your best source of advertising. Your power referrals, your base. The people you can count on in a slow economy. I am so grateful that I turned that attitude around. Unfortunately, it cost me a couple great accounts. But I know now, always over deliver for everyone equally. The cool thing about this story is that it’s exactly what I teach from my Opportunity Rocks Keynote and book. Music is a business just like yours. Turns out it’s not rocket science, It’s ROCK-IT science. And what’s even cooler, these rock star principles of success work for personal relationships as well. A successful marriage or relationship takes a lot of TLC, nurturing, communication, transparency, a never surrender never give up attitude.  The bible says,” Love thy neighbor as thyself.” Just change the word neighbor to customer. “Love thy customer as thyself”, what a great mission statement! I wish you much customer and fan building success!

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

 

PS. Robert Plant is still alive, thriving and we see each other everyday. Opportunity Rocks!