Are You Balanced In Business Or Life?

Imagine getting on a plane and you’re the only passenger. How weird is that! Some may think awesome, I can sleep! Others may find it too quiet or creepy. Your creator or whom ever you believe in made you to be social, to interact, to connect or to Love. That can’t happen when you are by yourself. When you think about the time we have on this earth compared to eternity, it’s pretty dog gone short. So why wouldn’t you take advantage of every opportunity possible to connect and love as many people as possible?

Well a lot of things get in our way. The two biggest: work and fear.  Fear of rejection, making a fool of ourselves, or just speaking out loud. But when you let these fears over take you, you lose control or lose out on opportunities. So if work is one of the factors that gets in your way of love and connection, and you are a driven person, you are probably short changing yourself and missing opportunities.

As a keynote speaker or keynote entertainer as some people call me, I have the privilege of traveling a lot.  Back in the day I was one of those guys who would find my seat, curl up to sleep, or dive into a movie or book. Can you relate? Until a few years ago when one of my coaches shared with me all of the opportunities I was missing out on by being a hermit.  The person sitting next to you could be your next gig, your next best friend. They may know someone you know, they may share knowledge that could change or help you in some way. They might even be your next love connection. Or vice versa, you might have information or a story that could be life changing for them. A pay it forward missed opportunity.  If you don’t fly a lot, then maybe you’re like this at work, a restaurant, club or other places where there are lots of people. While traveling to Orlando to speak at a conference, I was fortunate enough to receive my first class upgrade. Sitting next to me was a nice looking older woman who was giving off a really positive vibe. So I asked the standard ice-breaking question that we all know the answer to, “Where are you headed?”  “Orlando” she said with a smile. “Where are you from?”, I asked. “Atlanta. I’m heading to the World Championship of Volleyball to see my Granddaughters’ compete”. I didn’t know there was such a thing, but since I love to interview people, I started firing questions off to her. She had ordered a drink and was ready to talk. I could see how she lit up and I wanted to make sure that I was her best seat companion ever.

Before the flight was over I found out that she has been married 5 times, two of the same men twice. She had worked most of her life in the telecommunications business. She supported most of her husbands, had a son who became her priority and she was moving on through life. She asked if I have ever heard of a Rockin’ Blues player named “Joe Bonamassa. “I think I have”, I replied. “ My guitar playing buddy Mark Werner from Missouri is a fan of his.” She went on to say how she became a fan by hearing his music on a bus tour in another country and now follows him around the country. So I said, “You are a groupie”.  Her son retired at age 50 after inventing some sort of software and then selling it. Now he is a full time volleyball dad. I also found out that the Red Rock Amphitheater has 322 steps to the bottom.  I don’t know about you, but I love to here stories like this. It restores my faith in America and the American Dream.  Yes we have a lot of challenges in this country, but it is still the greatest country in the world. Challenges are what make us grow in life and at work, so if you want our country to grow, we must have them too. As I sit on a plane to Tampa with my awesome, amazing family on this 4th of July, I want to thank all the men and women of this country around the world that sacrifice daily for us to have this freedom and daily opportunities to succeed. Also to those who have given their lives. You have a duty, obligation and responsibility to your creator, (who ever you believe that to be). Personally. I choose to believe my creator is God and he wants us to be our best every day. “For me – it’s to be the BEST husband, father, Christian, and speaker I can possible be.” Do you do your best every day? Do you encourage your team and family to do their best everyday?  Do you choose love over fear?  Do you even know what your best is or what your goals are?

So where am I going with this for you?  If you make life or success your duty, obligation and responsibility you are at rock star status. Rock Stars play full out all the time. That’s how you win. That’s how you win big, sell out arenas. That’s how you win consistently. It’s a commitment. What plays a key factor in this for you is Love. You have to love what you do and who you do it with. If circumstances do not currently allow you to love what you do then love why you do it. Or whom you are doing it for.  That may mean paying it forward, trying to always be in a positive mood, helping out strangers, and yes talking to strangers on the plane.

Marie is one of my new friends and fans of Marvelless Mark. I told her about my book Opportunity Rocks and gave her a signed copy. I shared stories with her about my touring career, when I headlined at the Venetian at Las Vegas, and my current speaking tour. We exchanged information right as the wheels touched down.

Two weeks ago I received an email from Marie that brought a smile and tear to my eye at the same time. It went like this:

Marvelless Mark,

I read your book the next day.  It was incredible.  How can I order copies????  I have to say reading the book made me realize I was married to five men, not just because they were losers, but they had no goals in life.  I always had a goal, working and taking care of my son.  Although I no longer work, your book made me realize that although I embrace each day as a gift, I need some goals!!! Leaving Orlando, I was on my way to the airport and saw a helicopter and realized I have never flown in one.  As a result I am going to book a helicopter flight around Atlanta!!! I think you are now vacationing with your family in FL. Hope all is well with you and you have fun.  My phone number is 770-xxx-xxxx and I guess you can see my email is ……………….. Hoping you will send that photo you took of us.  Please let me know how to get books.   Marie

Marie purchased 7 books to share with friends, is not afraid to embrace life daily, set goals, play full out, and be her best everyday. Why ? Because she is a rock star. She gets it. Even at her age and being retired. Did I mention she was a two-time cancer survivor of lung and breast cancer?  She makes some of us younger peeps look like whining little babies. Thank you Marie for being you, sharing with me, and being a rock star role model to many.  Opportunity Rocks and you just proved it.

Please share and repost this article and let’s make changes together. 

Marvelless Mark Kamp is a Keynote Entertainer who works with organizations who want their teams to achieve rock star results. He does this in a fun, entertaining, and engaging way using the success secrets of rock stars. Mark love’s what he does and wants to share his love and passion of rock star success with the business world.

How Jury Duty Helps Your Business

How will jury duty help your business? Who loves jury duty? What’s not to love, right? Just think of the networking and interesting people you will meet.  It’s fun, convenient, and the pay is great. NOT!

Most people would not agree. In fact, when you mention jury duty, it never seems to be a positive conversation; typically, someone has a great story of how they got out of their responsibility. I received my call for duty a few weeks ago. At first, I was tempted to postpone, cancel, blow off or even get a Dr’s note. Then, the little voice inside told me to suck it up and embrace it. Man, was I glad I did! I got up early that morning and picked out some conservative clothes, (which is difficult for me to do) grabbed my computer, some snacks and headed to the courthouse. After parking and walking a few blocks toward the entrance, I began to see the amazing characteristics of people heading to the same place as me. (Seems like the lawyers all shop at the same store) As I entered the building and stood in line at the metal detector, someone had forgotten to take their metal objects out of their pockets, lines began to form for the elevators and counter where traffic violations are paid. Once inside the holding room with the other potential jurors, someone who looked important gave us a speech, played a video, showed us how to check in, and how to not make the judge angry. Then they said something and it really struck a nerve with me. “It’s your constitutional right to a trial. It’s one of the privileges of being an American. With those rights comes responsibility.” Boom, Mic Drop!! I thought about that for a second, and then realized it’s that way with just about everything. The constitution allows us to do just about anything. To work for someone, start our own business, get married, be a husband or a wife, to be a father or a mother. To be as rich and successful as we want to be. It is one of the privileges of being an American and with those rights comes responsibility.

So most of us will do just about anything to protect our family, our marriage, freedom of speech, freedom of religion, our business, and to a certain degree even the business of someone we work for. So why are we so down and out about jury duty? Why do some make up bogus or lame excuses to get out of it? Some of the examples I heard-  One guy said he had to pick up his wife from the airport. One said he was going to propose that day. One said she didn’t like people, and one even said they don’t agree with the law.

So what does jury duty have to do with business? What a great band inside the courthouse. One of my chapters of Opportunity Rocks compares your business or team to a band, how important it is for your band to have the same dream or vision, to surround yourself with “like minded” people, create and drive the change and not be afraid to take the necessary actions to get things done.

Even as a keynote speaker in Las Vegas or anywhere in the world that I may speak there are three key elements to keeping the band running smoothly. First, put the band first. Steven Tyler of Aerosmith said, “As good as I am, I am nothing without my band.” He knew the band came first.  Second, honor everyone’s unique abilities and contributions.  It doesn’t matter if you’re the judge who is the drummer setting the tone and pace for the rest to follow, or the attorneys who would serve as the rhythm section to start to make the song come together, or the bailiff and court reporters who would be the bass players. The bass players don’t always get noticed but the song would be pretty lame without it. 

Don’t forget the voice or lead singer, who would be the county court clerk briefing the audience of fans and sending out the summons.  The problem is this great band is trying to give someone a fair trial, but the fans are not always loyal. By fans I mean the citizens called to serve. In order for the system to work, we all have to be on board and committed.  Just like in business! Your company or team is only as good as the weakest link. So if you want to make your sales goals, deliver a quality product, or offer the best customer service, then you need to make sure your team is engaged, committed, and motivated. As a motivational speaker, I believe you cannot manufacture motivation, but you can unleash it. That’s the secret of being a business rock star, and that’s what we help teams and businesses do. Find and unleash their inner rock star. It’s your duty, right, and obligation to play full out in everything you do. Even jury duty in the courtroom, or the jury duty that you sometimes have to do as a business owner or employee. You need to make your uncomfortable zone, your comfort zone. When you get better your teams will become better. When your teams get better your customers get better and more loyal. Just like we have to protect our judicial system so that everyone who is entitled to a fair trial gets one, so must we protect our business, our family’s and our rights. So the next time you get a jury duty summons in the mail, ask yourself, would I want to work for someone or have someone working for me that is willing to make up lame excuses or lie? Would I want them working for me or with me? What you do in your personal life reflects your business life, and vice versa. A true rock star gives his all no matter what, and if something gets in the way, the show doesn’t stop, you find a way to keep on going.

My name is Marvelless Mark and I approve this message. Please like and share this post but more importantly stop complaining and own it.

Marvelless Mark Kamp is a keynote entertainer who works with companies who want killer openings and closing keynotes using the business secrets of rock stars.

 

 

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

Who Is Your Robert Plant?

How valuable are your customers? Who is your Robert Plant? Which is more important? A new customer or a long-term customer? Do you treat each differently?  Remember the days of business when people were more focused on driving sales than customer service?  Business’ had strict return policies, short return windows, a receipt was required. If you had an unhappy customer, No big deal you had plenty of others waiting in line. My, my how things have changed.  You are not only fighting over new customers but you are also doing whatever it takes to keep your current customers. That means you offer an excellent product or service and rock star customer service.  Or you end up saying farewell to your customer. So just how valuable are your customers? Priceless.

My amazing wife, Jana and I, recently celebrated our first wedding anniversary. We were shopping and decided to buy an anniversary plant. I named it Robert Plant after the band Led Zeppelin. We jokingly said, “As long as Robert is alive, so will our marriage.”  We put him in the trunk and did some more shopping. Keep in mind we live in Las Vegas and it was the end of summer. To our surprise when we arrived home Robert looked almost dead.  We freaked!  I immediately took him inside, gave him water and began talking to him. As each day went by, he continued to look more lifeless and dried up. I cut off the dead leaves, added plant food, more water and told him our marriage was at stake. He looked totally dead and Jana wanted to throw him out, but I said no! I believe we can save him and our marriage. Robert was brown and dried up. I had no more leaves to cut off. His stem was loose in the dirty pot. I kept watering and talking to him daily, Jana too. Approximately three weeks later, I was ready to accept reality and toss him into the trash. I picked him up, looked at him and said… “OMG Robert you’re back!” Way far down in the center of his dead brown stem was a tiny little piece of green leaf trying to push out. Robert was alive and our marriage was saved. I knew we were not out of the woods, but we had hope, new momentum and drive. 

I wonder how many of you dismiss customers as soon as something goes wrong with your product or service. Sure, you will make at least one or two attempts to make things right. But if the customer doesn’t respond do you say, ”oh well” or “next”, or do you “fight for the right to parrrrty” with that customer? Do you make the commitment to keep trying no matter what? Do you have a rock star attitude to never surrender, never give up? Do you continue to nurture the relationship, and keep communication open. Do you sincerely care what happens? Rock stars cannot afford to lose fans, just like you cannot afford to lose customers. Fans and customers are our lively hood. Treat them like gold. When you screw up, be honest, own it, and be 100% transparent. If they don’t respond positivity at first, “Don’t Stop Believing” that you can’t save the relationship. Do what ever it takes.

Companies now will take back just about anything no questions asked. You don’t have to tell little white lies about the product and why it doesn’t work or you didn’t like it. Just send it back. Some companies even take back items they don’t even sell just to keep the customer from going some place else. WOW! That is showing how important customers are. If you’re a service company, make it right, save the day, go the extra mile. Always over deliver. When you consistently make it your mission statement or part of your culture to over deliver, you won’t have to worry about customer service.

Now which customer is more important, the old or new? They are equally important. Never take advantage of a long-term relationship. One of the lessons I learned many years ago, I would discount and go way out of the way to acquire new customers. My loyal customers and long term fans that I knew would book me no matter what. I would raise my price and ask more of them instead of giving them more. Shame on me! These were my loyal fans and followers. They should be getting constant VIP treatment. Volume discounts, first priorities because they are your best source of advertising. Your power referrals, your base. The people you can count on in a slow economy. I am so grateful that I turned that attitude around. Unfortunately, it cost me a couple great accounts. But I know now, always over deliver for everyone equally. The cool thing about this story is that it’s exactly what I teach from my Opportunity Rocks Keynote and book. Music is a business just like yours. Turns out it’s not rocket science, It’s ROCK-IT science. And what’s even cooler, these rock star principles of success work for personal relationships as well. A successful marriage or relationship takes a lot of TLC, nurturing, communication, transparency, a never surrender never give up attitude.  The bible says,” Love thy neighbor as thyself.” Just change the word neighbor to customer. “Love thy customer as thyself”, what a great mission statement! I wish you much customer and fan building success!

Rock on,

The Business Rockstar is an Author, International Keynote Speaker, and Customer & Engagement Guru

Click Here to learn more about Marvelless Mark

 

PS. Robert Plant is still alive, thriving and we see each other everyday. Opportunity Rocks!